The team behind the work
Vivalli gives small businesses flexible support and helps growing teams build operations that never depend on one person holding everything together.
Knowledge stays with the business, not in one person's head.
Designed to reduce decision fatigue
From the first conversation to ongoing delivery, we narrow the choices, clarify the next step and manage the details that should never need your constant attention.
Trust, without guesswork
“I first worked with Vivian through Upwork a few years ago and reached out again in 2025 for a new project. This time, she was running a new business, VIVA, which turned out to be exactly what I needed. I wasn’t looking for a single VA, I kinda needed an actual remote team, and that’s exactly what they delivered. The experience was 10/10 from start to finish. Highly recommended.”
10 years
Vivalli is built on a decade of hands-on administrative, executive and operational support.
7 days
New clients can cancel within the first seven calendar days under the fit guarantee terms.
Built in
Coordinated delivery and backup reduce the risk of work depending on a single assistant.
Protected
Processes and context are organized so the business can keep moving when people change.
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Two ways to work together
Choose based on the problem you need to solve. We help confirm the fit before anything begins.
For small businesses
Reliable monthly help for recurring admin, operations and coordination, without adding another person for you to manage.
For growing tech startups
Operational continuity for teams that already have or have had VAs and cannot afford to leave company knowledge with one person.
The risk hiding inside delegation
A founder can believe work has been successfully delegated until the person holding the passwords, processes, context and history resigns. Then replacing one role becomes rebuilding part of the business.
Managed Operations turns person-dependent work into company-owned systems, so a resignation, vacation or unexpected absence does not force your team to start over.
See how continuity is built
Built from ten years inside the work
Vivian Loreti Gonçalves built Vivalli after a decade supporting executives and growing teams across administration, coordination and operations.
She saw how easily critical context can become concentrated in one reliable person, while the founder remains responsible for keeping everything connected. Vivalli turns that experience into coordinated support, documented workflows and continuity designed into the relationship from the start.
Flexible Support vs. Managed Operations
Flexible Support gives a lean business dependable capacity. Managed Operations adds the structure, ownership and coverage a growing team needs to protect its operations.
Flexible: Small businesses with recurring work
Managed: Growing tech startups with operational dependency
Flexible: Founder-led and lean
Managed: Around 20–30 employees
Flexible: More capacity and less busyness
Managed: Continuity, ownership and operational control
Flexible: Flexible monthly support
Managed: Custom-managed operational coverage
Flexible: Task notes and shared context
Managed: Process mapping, SOPs and company-owned knowledge
Flexible: Coordinated support and backup
Managed: Cross-training, transition planning and oversight
Flexible: 20, 40 or 80 hours per month
Managed: Custom scope based on workflows and team needs
A guided start
Clear ownership from day one, with fewer decisions landing back on you.
We identify your priorities, recurring work, tools and operational risks.
We recommend one support model and define scope, ownership and communication.
Work moves into a shared system with the context and documentation needed to run it.
We oversee delivery, review what is working and strengthen the operation over time.
A lower-risk first yes
Research on service guarantees links well-designed guarantees with service quality and customer behavior. We chose seven days as a practical window to experience how we work. View the research.
Questions, answered clearly
Still unsure which model fits? We will recommend one, not hand you another decision.
Flexible Support gives small businesses recurring monthly capacity for admin, operations and coordination. Managed Operations is for growing teams that need workflow ownership, documentation, oversight and continuity beyond the work of one individual VA.
Choose Flexible Support when the main problem is too much recurring work and too little capacity. Choose Managed Operations when the business already depends on one or more VAs, knowledge is concentrated with individuals, or a transition could disrupt delivery. Vivalli confirms the fit during the first conversation.
Vivalli coordinates priorities, communication and delivery so support does not become another management burden. The level of oversight depends on the service, with Managed Operations including a deeper management and continuity layer.
Our operating model keeps task context, documentation and ownership visible to Vivalli. Managed Operations also includes cross-training and transition planning, reducing the risk that company knowledge disappears with one person.
Yes. Managed Operations can organize the workflows around an existing VA or support team, document responsibilities, identify knowledge gaps and strengthen coverage without automatically replacing the people already doing good work.
Flexible Support can cover recurring administrative, executive, operational, project, client communication, partnership and creative coordination work. Scope is agreed before onboarding and priorities may shift within the monthly capacity.
Managed Operations is custom and may include process and responsibility mapping, recurring delivery, SOPs, shared access organization, cross-training, coverage planning, team coordination, reporting and ongoing workflow improvement.
The first step is a short fit conversation. Once scope, access and responsibilities are confirmed, Vivalli provides a clear onboarding plan. Timing depends on complexity, but the process is designed to avoid a long hiring cycle.
New clients may cancel in writing within seven calendar days of the agreed service start and receive a full refund of Vivalli service fees. The first week uses a controlled onboarding scope so both sides can evaluate the working fit. Approved third-party expenses, if any, remain separate, and the signed service agreement contains the controlling terms.
Access is limited to what the agreed work requires and should be managed through company-owned accounts, password management and documented permissions. Any additional security or compliance requirements are confirmed before onboarding.
Flexible Support is structured as monthly capacity. Managed Operations uses a custom agreement based on the workflows and coverage required. Commitment, cancellation and transition terms are presented clearly before work begins.
Make work feel lighter
Tell us what feels heavy right now. We will help you identify whether you need flexible capacity or a more resilient operating model.
Find your support fit One conversation. One clear recommendation. No obligation.