01 Who it covers
The guarantee applies once to a new Vivalli client entering its first Flexible Support or Managed Operations engagement.
7-day fit guarantee
A lower-risk way to begin.
New clients have seven calendar days from the agreed service start to evaluate the working fit. If you decide not to continue, cancel in writing and Vivalli will refund the service fees paid for the initial engagement.
How it works
Clear expectations for both sides.
02 When the seven days begin
The period begins on the service start date stated in the signed agreement, not the date of the first sales conversation.
03 How to cancel
Send written notice to info@vivavirtuals.com before the end of the seventh calendar day. Services stop after cancellation and business access is returned or removed.
04 What is refunded
Vivalli refunds the service fees paid for the initial engagement. Approved third-party purchases or charges paid on the client's behalf remain outside the service-fee refund.
05 What happens during the first week
The first week follows a controlled onboarding scope focused on access, priorities, fit and the first agreed workflows. Larger implementations and extensive documentation begin after the fit period or follow the schedule in the service agreement.
This page explains Vivalli's voluntary commercial guarantee. The signed service agreement contains the final and controlling terms for each engagement.
Start with clarity
One week to make sure the working fit feels right.
We will recommend the right support model and define the first-week scope before service begins.
Find your support fit